Shipping Policy
Last Updated: July 1, 2026
This Shipping Policy explains how orders placed through www.stellarisgro.com are processed, shipped, and delivered.
StellarisGro is operated by JUN XING LONG TRADING CO., LIMITED, a company registered in Hong Kong.
1. Shipping Destinations
StellarisGro provides international shipping to selected countries and regions worldwide.
Available shipping destinations are displayed during checkout.
If your country or region is not available during checkout, we may not currently support delivery to your location.
2. Free Shipping
StellarisGro provides free shipping for eligible orders.
Customers will not be charged standard shipping fees when completing eligible purchases through our website.
Any applicable product prices and order totals will be clearly displayed before payment is completed.
3. Order Processing Time
Orders are processed after payment confirmation.
Most orders are prepared within:
1–3 business days
Processing times may be extended during:
- High-volume sales periods;
- Public holidays;
- Payment verification procedures;
- Inventory checks;
- Unexpected operational delays.
If additional processing time is required, we will contact the customer using the email address provided during checkout.
4. Estimated Delivery Time
After an order has been shipped, the estimated delivery timeframe is:
10–15 business days
Delivery time is calculated after shipment and does not include order processing time.
Actual delivery times may vary depending on:
- Destination country or region;
- Customs clearance procedures;
- Local delivery conditions;
- Public holidays;
- Weather conditions;
- Other circumstances beyond our reasonable control.
Estimated delivery times are provided as guidance only and are not guaranteed delivery dates.
5. Order Tracking
Once your order has been shipped, we may provide available tracking information through your order email or customer account.
Tracking updates may require additional time to appear after shipment.
If you have questions regarding your order status, please contact our customer support team with your order number.
6. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information before completing an order.
Please carefully check:
- Full name;
- Street address;
- City and postal code;
- Country or region;
- Contact information.
StellarisGro is not responsible for delivery delays, failed delivery, or additional costs caused by incorrect or incomplete information provided by customers.
If you need to update your shipping address, please contact us as soon as possible.
We cannot guarantee address changes after an order has entered processing or shipment preparation.
7. Customs, Duties and Import Taxes
International orders may be subject to customs inspections, import duties, taxes, VAT, or other charges depending on the destination country or region.
Unless otherwise required by applicable law, any customs-related charges are the responsibility of the customer.
StellarisGro is not responsible for delays caused by customs clearance procedures, import restrictions, or government inspections.
8. Delayed Deliveries
Although we aim to provide reliable delivery services, delays may occasionally occur due to circumstances outside our control.
Possible causes include:
- Customs processing;
- Transportation delays;
- Extreme weather;
- Public holidays;
- Incorrect shipping information;
- Unexpected events affecting international delivery.
If your order experiences an unusual delay, please contact us and we will assist in checking the delivery status.
9. Lost Packages
If you believe your package has been lost, please contact us with your order number and relevant details.
We will review available delivery information and provide reasonable assistance based on the circumstances.
Customers should contact us within a reasonable period after the estimated delivery timeframe.
10. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
Please provide:
- Order number;
- Photos of the damaged product;
- Photos of the packaging if available;
- A description of the issue.
We will review your request and provide an appropriate solution according to the situation.
11. Failed Delivery
If delivery fails due to incorrect address information, refusal of delivery, failure to receive the package, or other customer-related reasons, additional arrangements may be required.
Any available solution will be reviewed based on the specific circumstances.
12. Returns Related to Shipping
For return requests, please refer to our Return, Exchange & Refund Policy.
Customers should contact StellarisGro before sending any products back.
Unauthorized returns may not be accepted.
13. Contact Us
If you have any questions regarding shipping, delivery, or order status, please contact us:
StellarisGro
Operated by:
JUN XING LONG TRADING CO., LIMITED
Registered Address:
RM H 11,1/F,KAISER ESTATE PHASE 2,
NO.51 MAN YUE ST,
HUNG HOM, HONG KONG
Email:
[email protected]
14. Policy Updates
StellarisGro may update this Shipping Policy from time to time.
The updated version will be posted on this page with a revised "Last Updated" date.
By placing an order on StellarisGro, you agree to the Shipping Policy in effect at the time of purchase.