This Privacy Policy explains how StellarisGro collects, uses, stores, protects, and shares your personal information when you visit www.stellarisgro.com, create an account, place an order, contact customer support, or use our services.

StellarisGro is operated by JUN XING LONG TRADING CO., LIMITED, a company registered in Hong Kong.

---

1. Company Information

Company Name:
JUN XING LONG TRADING CO., LIMITED

Registered Address:
RM H 11,1/F,KAISER ESTATE PHASE 2,
NO.51 MAN YUE ST,
HUNG HOM, HONG KONG

Customer Support Email:
[email protected]

---

2. Information We Collect

When you use our website, we may collect different types of information necessary to provide products, process orders, and improve your shopping experience.

• Name and contact information, including email address and phone number;
• Billing information and shipping address;
• Order details, including purchased products, order number, payment status, and transaction records;
• Account information, if you create an account on our website;
• Device information, browser type, IP address, and website usage information;
• Communication records when you contact our customer service team;
• Information provided when submitting reviews, feedback, or requests.

---

3. How We Use Your Information

We use collected information for the following purposes:

• To process and complete your orders;
• To arrange product shipment and provide delivery updates;
• To provide customer support regarding products, orders, returns, exchanges, and refunds;
• To verify payments and prevent fraudulent transactions;
• To improve website performance, product selection, and customer experience;
• To communicate important service information related to your orders;
• To comply with applicable legal and regulatory requirements.

---

4. Payment Information

Payments made through StellarisGro are processed by secure third-party payment service providers.

We do not store complete credit card numbers, payment passwords, or sensitive financial credentials on our website.

Payment providers process your payment information according to their own privacy policies and security standards.

---

5. Cookies and Tracking Technologies

StellarisGro may use cookies and similar technologies to improve website functionality, remember customer preferences, analyze website traffic, and enhance shopping experiences.

Cookies may help us provide features such as shopping carts, account login functions, saved preferences, and website performance improvements.

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

---

6. Sharing of Information

We may share necessary personal information with trusted service providers only when required to operate our business, including:

• Payment processing providers;
• Shipping and logistics service providers;
• Website hosting and technical service providers;
• Customer service providers;
• Fraud prevention and security service providers;
• Government authorities or legal institutions when required by applicable law.

We do not sell customers' personal information to third parties.

---

7. Shipping Information

StellarisGro provides free shipping for eligible orders.

The estimated delivery time is generally:

10–15 business days after shipment.

Delivery times may vary depending on destination country, customs procedures, holidays, weather conditions, and other circumstances beyond our reasonable control.

We do not guarantee exact delivery dates, but we always aim to provide reliable and efficient delivery services.

---

8. Data Retention

We retain personal information only for as long as necessary to provide services, process orders, maintain business records, prevent fraud, resolve disputes, and comply with legal obligations.

---

9. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of personal information where permitted;
• Object to certain processing activities;
• Withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us at:
[email protected]

---

10. Data Security

We use reasonable technical and organizational measures to protect customer information from unauthorized access, disclosure, alteration, or misuse.

However, no online transmission method or storage system can be guaranteed to be completely secure.

---

11. International Data Processing

Because StellarisGro serves customers internationally, personal information may be processed or stored in different countries through our service providers.

We take reasonable steps to ensure personal information receives appropriate protection.

---

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on this page with a revised "Last Updated" date.

---

13. Governing Law

This Privacy Policy shall be governed by and interpreted according to the laws of the Hong Kong Special Administrative Region.

Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of Hong Kong.

---

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle personal information, please contact us:

StellarisGro

Operated by:
JUN XING LONG TRADING CO., LIMITED

Registered Address:
RM H 11,1/F,KAISER ESTATE PHASE 2,
NO.51 MAN YUE ST,
HUNG HOM, HONG KONG

Email:
[email protected]